cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Old number New SIM card

Can I used my old PM number on my new SIM card?
Mayor / Maire

Re: Old number New SIM card

@reynold59,

 

Does your old PM number is currently on an ACTIVE account ?

 

If you're able to login to that account who has your old PM number, you only have to update SIM card serial number then you're good to call !

Legend

Re: Old number New SIM card

Hello,

To add to the above, if logging into your self-serve account is possible, and if the first page shows that your service status is active, click Plans and Add-ons. Then, click Change SIM Card. After entering your new SIM card number, reboot your phone, and you should have instant service.

Cheers.
Good Citizen / Bon Citoyen

Re: Old number New SIM card

Thanks so much for your answer, however my PM number is inactive , and when I try to log on I get a message say no account found and I should go to PM community for answers .
What can I do now?
Mayor / Maire

Re: Old number New SIM card

Hi. How long has your account been inactive? if before 90 days, just top-up, and away you go. No hassles. If after 90 days, Then all is lost permanantly.

Mayor / Maire

Re: Old number New SIM card

Is your account still active? Are you on a Grandfathered plan, or on the NEW Buffet-Style Pick and check-Out Plan(s)?

Mayor / Maire

Re: Old number New SIM card

Have you also set up your Self-Serve Account Yet? If Not, that's why. Setting Up a Self-Serve Account is very easy, simple, and grants you 24/7 access to your account info when you want to

Legend

Re: Old number New SIM card

Hello,

If you have gone 91 days or longer since an unpaid due date, your self-serve account and SIM card were deactivated, and your phone number lost forever. If this applies to you, you must register as a Beta invitee. Click Order a SIM Card on this site's home page. Another page will open with a laboratory setting and a box in which to enter your email address. In approximately 1 month, you will receive an invitation and code by email. Then, after about two weeks, you will receive a SIM card. There is no faster way to become a Public Mobile customer again.
Good Citizen / Bon Citoyen

Re: Old number New SIM card

Thank you for you answer, What number do I call to top up my account , I don't have my PM phone it was lost.
Reynold
Mayor / Maire

Re: Old number New SIM card

Hi. PM No longer has a CALL CENTER for NEW Clients. BUT, *611 can still be used to PAY via Voucher ONLY

 

IF CC is NOT Registered, *611 CANNOT be used to make payments or Purchase Add-Ons, like Data, Long-Distance, ETC.

 

Public Mobile's Self-Serve is also another WAY to Pay as well