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Great Citizen / Super Citoyen

Nothing works can the community help?

The full story:

Had a talk and text 3 month plan at 75 everything was great it was set to change to a one month that didnt take ... so my phone was off due to lack of payment I had over 40 balance so made the change later in the month when noticing the issue ... error on the website showed when manually changing plans ... but then showed ok... I placed a quick call ... all seemed ok

 

now can't call out voice says I need an ad on ... calls in all go to busy signal tried reboot what now? support @Moderator_Team will not reply can the community solve this one?

Model Citizen / Citoyen Modèle

Re: Nothing works can the community help?


@dumbphone wrote:

The full story:

Had a talk and text 3 month plan at 75 everything was great it was set to change to a one month that didnt take ... so my phone was off due to lack of payment I had over 40 balance so made the change later in the month when noticing the issue ... error on the website showed when manually changing plans ... but then showed ok... I placed a quick call ... all seemed ok

 

now can't call out voice says I need an ad on ... calls in all go to busy signal tried reboot what now? support @Moderator_Team will not reply can the community solve this one?


Hi, Try setting phone to Lost/Stolen, log out, wait a few minutes, log in and set it to found.

Great Citizen / Super Citoyen

Re: Nothing works can the community help?

sub questions

I paided already, how do I get service back on ?

 

do I just lose a week of phone service because of this mess up?

 

why does @Moderator_Team not reply in 24 hrs is this normal?

Highlighted
Great Citizen / Super Citoyen

Re: Nothing works can the community help?

Replies take awhile as of late from moderators...but youll get some help here..if there is a fix..someone will help out....

Great Neighbour / Super Voisin

Re: Nothing works can the community help?

When you do all of this try and do it on a computer and not on ur cell phone. Can you log in and repeat the process?

Great Citizen / Super Citoyen

Re: Nothing works can the community help?


@krazykiwi wrote:

@dumbphone wrote:

The full story:

Had a talk and text 3 month plan at 75 everything was great it was set to change to a one month that didnt take ... so my phone was off due to lack of payment I had over 40 balance so made the change later in the month when noticing the issue ... error on the website showed when manually changing plans ... but then showed ok... I placed a quick call ... all seemed ok

 

now can't call out voice says I need an ad on ... calls in all go to busy signal tried reboot what now? support @Moderator_Team will not reply can the community solve this one?


Hi, Try setting phone to Lost/Stolen, log out, wait a few minutes, log in and set it to found.


WIll this not lock out my sim?

Mayor / Maire

Re: Nothing works can the community help?

Many have done the trick. It deactivated the sim till you reactivate it.

Great Citizen / Super Citoyen

Re: Nothing works can the community help?

So what about the down time ... do I get my week of service/money back?

Mayor / Maire

Re: Nothing works can the community help?

Mods are pretty good about that message them asking for it. Did the trick work?

Model Citizen / Citoyen Modèle

Re: Nothing works can the community help?


@dumbphone wrote:

So what about the down time ... do I get my week of service/money back?


As @mimmo_L mentioned, the MODs are pretty reasonable about this kind of stuff! Message them and give a good description of what occurred and nicely request some credit.