cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Not working without wifi

I have a Motorola phone. Account is paid up. My phone is only working on wifi at home. I have the data turned on also. Pls help!

Mayor / Maire

Re: Not working without wifi

@AyahReslanMake sure you have your APN setup correctly. https://apn-canada.gishan.net/en/apn/public-mobile

GR
Mayor / Maire

Re: Not working without wifi

@AyahReslan  can you check that you still have data left in your plan? 

Good Citizen / Bon Citoyen

Re: Not working without wifi

I tried I'm not sure if I'm reading it right. Looks like I do

GR
Mayor / Maire

Re: Not working without wifi

@AyahReslan  log in and on the first page towards the bottom of the page it says add ons, if you see your data usage there you have some left! If you don't see it there you have none left 

Good Citizen / Bon Citoyen

Re: Not working without wifi

Thanks. Ok it's not there. So is there anything to be done?

GR
Mayor / Maire

Re: Not working without wifi

@AyahReslan you have 3 choices

1. Wait until your renewal to get your data back. 

2.  Buy a data add on, 30$ for 1gb or 10$ for 200mb.

3. Renew your plan  early to start your data again or change to a higher data plan 

Mayor / Maire

Re: Not working without wifi

You can purchase a.data add-on but they are relatively expensive.

 

You could upgrade your account to get more data but you'll lose the remaining value of your current plan.

 

Or you can contact a moderator to renew your current plan early. That process may take up to 48 hours and again you lose the value left in your current plan.

Mayor / Maire

Re: Not working without wifi

If you decide to purchase the next plan up select to change immediately, you can always switch back to your current plan next cycle, but in this case choose change at renewal.

Good Citizen / Bon Citoyen

Re: Not working without wifi

Do you know how to see how much I have left until my new cycle