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Great Neighbour / Super Voisin

Not getting mobile data on LG Stylo 2 Plus

I also am not getting data on my Stylo 2 Plus K557. I get voice calls but no data. I also checked the IMEI of phone on your website and it says that it should work, see below. I also checked that the data is turned on. Please help.

Your IMEI - 359386070133657

Stylo 2 Plus K557

 

Your device should work on our Network.
Your device has not been reported as lost or stolen.

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Deputy Mayor / Adjoint au Maire

Re: Not getting mobile data on LG Stylo 2 Plus


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Deputy Mayor / Adjoint au Maire

Re: Not getting mobile data on LG Stylo 2 Plus

@ahsanupal,

 

When I ported over to PM from FM I had to do a factory reset to get my data to work. But if you do this make sure you back-up your personal documents otherwise you may lose them.

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Oracle

Re: Not getting mobile data on LG Stylo 2 Plus

@ahsanupal, the IMEI checker only checks to see if your phone is blacklisted and sometimes gives out wrong information.  Better sites to check for compatibility are

https://apn-canada.gishan.net/

www.willmyphonework.net

 

 

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
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Oracle

Re: Not getting mobile data on LG Stylo 2 Plus

I know the lg g4 ang g5 required either a network settings reset and if that did not work it requred a factory reset ( and i recall someone actually did 2 factory resets).  

 

first i would put your sim in another phone and make sure it is not an account issue,  but with the lg history i  am 99%sure its a hardware issue.

 

which provider are you coming from?  I know some bands need to be unlocked for some freedom phones (samsung) not sure about LG.  

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Deputy Mayor / Adjoint au Maire

Re: Not getting mobile data on LG Stylo 2 Plus

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Oracle

Re: Not getting mobile data on LG Stylo 2 Plus

@koimr1 is correct first check your APN settings.

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Oracle

Re: Not getting mobile data on LG Stylo 2 Plus

I totally agree with the Public Mobile checker being suspect.  However, in this case the results are correct.  I usually use this site when willmyphonework doesn't have the device on file.

 

https://www.frequencycheck.com/models/vXz7N/lg-k557-k-series-stylo-2-plus-4g-lte-lg-ph2

 

This is the official site to check for phone blacklist status.

 

https://www.devicecheck.ca/check-status-device-canada/

 

Anyway, as already suggested, try a network reset and make sure a proper APN is entered and selected for use.

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KMG
Deputy Mayor / Adjoint au Maire

Re: Not getting mobile data on LG Stylo 2 Plus

Was your data working before?  Or did you just sign up with Public Mobile?  Best to do a factory reset of your phone to see if that works.

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Oracle

Re: Not getting mobile data on LG Stylo 2 Plus

@ahsanupal Another thought: you will only have LTE sporadically with that phone. Try setting your network to 3G, rather than "auto" or "LTE".


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Great Neighbour / Super Voisin

Re: Not getting mobile data on LG Stylo 2 Plus

No, this is a new phone for me, it was previously on Freedom