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Great Neighbour / Super Voisin

Not alble to receive calls . please help

please help me I am not able to receive call since friday

Model Citizen / Citoyen Modèle

Re: Not alble to receive calls . please help

Verify your self serve if your plan is still active, Pull out battery/sim for few seconds, Power cycle phone, search network manually, check your phone settings, do not disturb, automatic rejct, try again
Town Hero / Héro de la Ville

Re: Not alble to receive calls . please help

Hi @balou 

Do you stlil have balance on your account? You can check in the self-serve, if need be you may need to make a payment via credit card or visa debit or prepaid voucher.

Have you tried turning the phone off, removing the battery breifly, then re-inserting the battery and turning the phone back on?

There had been an issue before regarding incoming calls, shown on this thread. I had previously been unable to receive incoming calls and fixed it by turning off the LTE in my device.

Mayor / Maire

Re: Not alble to receive calls . please help

What brand and model is your device?