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No service

Brittanymaye
Great Neighbour / Super Voisin

I had my phone up and running and activated however the data wouldn't work and now all of a sudden it says no service and my phone won't text or dial out, as of I have no plan at all. 

5 REPLIES 5

LEGO
Deputy Mayor / Adjoint au Maire

Looks like you just joined Public Mobile. Am I right?

If there was no data from the beginning, try to setup APN network and see if it resolves your problem.

Please, create a new Public Mobile APN, don’t edit an existing one, reboot after.
Please, read this: click here

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There is outgoing network problem in British Colombia. Maybe you are in affected area?

Please, check here: click here

Have you tried to restart your phone?

 

jp2
Deputy Mayor / Adjoint au Maire

The data not working could be your APN settings. Did you setup the APN settings for PM after activating? 

That would not cause a total loss of service though 

Brittanymaye
Great Neighbour / Super Voisin

Also my boyfriend has the same plan and his is still working 

Brittanymaye
Great Neighbour / Super Voisin

I'm located in British Columbia 

srlawren
Retired Oracle / Oracle Retraité

@Brittanymaye sorry to hear that.  Are you located in Ontario or any province east of Ontario?  I know they were having intermitted network issues earlier today.  It's possible there are some lingering issues.


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