cancel
Showing results for 
Search instead for 
Did you mean: 

No help/reply since Nov. 19. No incoming for 2 ported numbers.

evergreen
Good Citizen / Bon Citoyen

I've posted this in the past, but the 2 family members that I brought to PM still do not have INCOMING call. No help in any form whatsover, too. They wanted out, but realized they can not refund.Any suggestion on how to convince them that "help might come before Christmas"? No, really. A normal person will go grazy without incoming call for even a day, but almost 2 weeks?

4 REPLIES 4

You could try this while you wait:

 

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-p...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

The response time as we found out is 12 days.

 

Here is the thread

 

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114874#M7554

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

stonechucker
Mayor / Maire

Good News!

 

Dave_M just posted an update in Announcements.  THey are working on Nov 19th initiated issues today.  If you reported this on Nov 19th, you should see some progress today or tomorrow.

 

It shouldn't be long now!

Cyber
Mayor / Maire

@evergreen,

 

Did you send a private message to a PM moderator explaining your issue?

Need Help? Let's chat.