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Good Citizen / Bon Citoyen

No cellular data service

image.jpgNo cellular service

 Does anyone know why this keep happening. Currently I am on a 4gb 30 days plan.

jp2
Deputy Mayor / Adjoint au Maire

Re: No cellular data service

Are you a new customer or new to data usage?

Have you setup the APN settings? 

Do you have a data usage limit on your phone?

Good Citizen / Bon Citoyen

Re: No cellular data service

@jp2 I am a new customer, how do you set APN settings for PM?

Deputy Mayor / Adjoint au Maire

Re: No cellular data service


@Ginni-Aemaan wrote:

I am a new customer, how do you set APN settings for PM?


All information here:

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

 

Direct link to the configuration information can be found here:

 

https://apn-canada.gishan.net/en/apn/public-mobile

Good Citizen / Bon Citoyen

Re: No cellular data service

 

@MacMe this does not work on my iPhone 4 (gsm).  I only get the below  setting in the cellular data network and I have already tried editing that. 

 

image.jpg

 

jp2
Deputy Mayor / Adjoint au Maire

Re: No cellular data service

I'm not familiar with iPhone but it looks like you are in hot spot settings not your mobile connection. 

Please note even if you have a 3G speed plan it will still show you are on the 4G LTE network they just throttle you to 3G speeds. It may take up to 72 hours for the throttle to be applied to your account so enjoy the high speed while you have it.

Deputy Mayor / Adjoint au Maire

Re: No cellular data service

You need to choose "Cellular Data Network", not Personal Hotspot:

 

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-4

Good Citizen / Bon Citoyen

Re: No cellular data service

@MacMe in the pic it clearly says cellular data on top of hotspot. That is exactly what I am refering to I am in correct setting as shown in the web address you forwarded and it does show me option to change apn setting but not mms mmcs

 

@jp2 i am in the cellular data settings not in personal hotspot which is completely different

Deputy Mayor / Adjoint au Maire

Re: No cellular data service


@Ginni-Aemaan wrote:

@MacMe in the pic it clearly says cellular data on top of hotspot. That is exactly what I am refering to I am in correct setting as shown in the web address you forwarded and it does show me option to change apn setting but not mms mmcs

 

@jp2 i am in the cellular data settings not in personal hotspot which is completely different


Your screenshot shows you're in "Personal Hotspot", which is the wrong area.

 

Could you go back to your home screen and click on the following:

Settings->General->Cellular->Cellular Data Network

Good Citizen / Bon Citoyen

Re: No cellular data service

@MacMe yes that is what I did cellular>cellular network setting> cellular data. If you check the top of the screen it says cellular data.

image.jpg