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Great Neighbour / Super Voisin

No Service

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

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Mayor / Maire

Re: No Service

If you login, what is your status?

How long has it been?

Are you at the same location?

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Oracle

Re: No Service

@lefuglyduck, it is possible that there is a local network outage in your area.  Try rebooting the phone to see if it will reconnect to the network. 

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Great Neighbour / Super Voisin

Re: No Service

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.

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Mayor / Maire

Re: No Service

@lefuglyduck if both your phones are doing it I would say it's a tower outage, I'm sure if you check around you'll find more people with the same problem if that's the case

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Great Neighbour / Super Voisin

Re: No Service

Afternoon,

You can also check this web site for reports of network outages.

https://istheservicedowncanada.com/status/telus

 

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Mayor / Maire

Re: No Service


@lefuglyduck wrote:

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.


Well give us a hint as to which area in Canada you are ? We can see if there's any reported outages in your location for you.

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Town Hero / Héro de la Ville

Re: No Service

Probably unlikely where both devices are showing the symptom, but try removing and reseating both SIM cards? Check the SIM slot for dust and debris while you're at it.

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Town Hero / Héro de la Ville

Re: No Service

Are you in BC by chance? Someone else reported no service here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/No-Service-in-Kamloops/m-p/436115

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Town Hero / Héro de la Ville

Re: No Service

As discussed in the other thread, yes, the OP is in Kamloops.

 

https://outage.report/ca/public-mobile

 

@Alan_K see this thread and other thread regarding a possible outage in parts of BC.