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Great Neighbour / Super Voisin

No Service

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

Great Citizen / Super Citoyen

Re: No Service

If you login, what is your status?

How long has it been?

Are you at the same location?

Oracle

Re: No Service

@lefuglyduck, it is possible that there is a local network outage in your area.  Try rebooting the phone to see if it will reconnect to the network. 

Great Neighbour / Super Voisin

Re: No Service

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.

GR
Deputy Mayor / Adjoint au Maire

Re: No Service

@lefuglyduck if both your phones are doing it I would say it's a tower outage, I'm sure if you check around you'll find more people with the same problem if that's the case

Great Neighbour / Super Voisin

Re: No Service

Afternoon,

You can also check this web site for reports of network outages.

https://istheservicedowncanada.com/status/telus

 

Mayor / Maire

Re: No Service


@lefuglyduck wrote:

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.


Well give us a hint as to which area in Canada you are ? We can see if there's any reported outages in your location for you.

Town Hero / Héro de la Ville

Re: No Service

Probably unlikely where both devices are showing the symptom, but try removing and reseating both SIM cards? Check the SIM slot for dust and debris while you're at it.

Town Hero / Héro de la Ville

Re: No Service

Are you in BC by chance? Someone else reported no service here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/No-Service-in-Kamloops/m-p/436115

Town Hero / Héro de la Ville

Re: No Service

As discussed in the other thread, yes, the OP is in Kamloops.

 

https://outage.report/ca/public-mobile

 

@Alan_K see this thread and other thread regarding a possible outage in parts of BC.