cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

No Service on iPhone 6

Hi all,

 

Long time user of PM, first time community member poster here. I already contacted a Moderator about my situation, but I'm hoping I can find someone that has experienced something similar to me or a "quick" solution since I do need to use my phone for important matters. 

 

Just before midnight last night, my iPhone 6 went out of service... cannot recieve any SMS/phone calls, tried putting my sim card into another device (didn't work), turning my phone on/off, etc. I know for a fact that I paid my last bill about a week ago and had Auto-pay on (I did take off auto-pay around Saturday evening because I am going to recieve a new phone in the mail to port my current # to - I haven't recieved the new phone yet) I also tried logging into my account multiple times before and it does not let me in.. I have tried calling to "top-up" my account as well and it says that they're having trouble finding my phone #... Now I'm just waiting for a moderator to message me back. Is there anyone that has experienced this before? TIA! Smiley Happy

Mayor / Maire

Re: No Service on iPhone 6


@dayelee wrote:

Hi all,

 

Long time user of PM, first time community member poster here. I already contacted a Moderator about my situation, but I'm hoping I can find someone that has experienced something similar to me or a "quick" solution since I do need to use my phone for important matters. 

 

Just before midnight last night, my iPhone 6 went out of service... cannot recieve any SMS/phone calls, tried putting my sim card into another device (didn't work), turning my phone on/off, etc. I know for a fact that I paid my last bill about a week ago and had Auto-pay on (I did take off auto-pay around Saturday evening because I am going to recieve a new phone in the mail to port my current # to - I haven't recieved the new phone yet) I also tried logging into my account multiple times before and it does not let me in.. I have tried calling to "top-up" my account as well and it says that they're having trouble finding my phone #... Now I'm just waiting for a moderator to message me back. Is there anyone that has experienced this before? TIA! Smiley Happy


Sounds like your account has Expired. The moderators should be able to get you going again, but you should add $$ to Available Funds as soon as you can.

Oracle

Re: No Service on iPhone 6

@dayelee Ouch; that sure seems as though your account has been "deleted". Even a suspended account can call 611. 

Can't think of anything more to try without access to your self serve account, so you must create an emergency plan. I suggest you immediately get a Textnow account; that will allow full free texting/calling service while connected to wifi.

If you must have cell service immediately, suggest you activate a new PM, or Lucky. account temorarily. Perhaps, try a different SIM in your phone just to be sure there are no issues with it.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Mayor / Maire

Re: No Service on iPhone 6


@dayelee wrote:

Hi all,

 

Long time user of PM, first time community member poster here. I already contacted a Moderator about my situation, but I'm hoping I can find someone that has experienced something similar to me or a "quick" solution since I do need to use my phone for important matters. 

 

Just before midnight last night, my iPhone 6 went out of service... cannot recieve any SMS/phone calls, tried putting my sim card into another device (didn't work), turning my phone on/off, etc. I know for a fact that I paid my last bill about a week ago and had Auto-pay on (I did take off auto-pay around Saturday evening because I am going to recieve a new phone in the mail to port my current # to - I haven't recieved the new phone yet) I also tried logging into my account multiple times before and it does not let me in.. I have tried calling to "top-up" my account as well and it says that they're having trouble finding my phone #... Now I'm just waiting for a moderator to message me back. Is there anyone that has experienced this before? TIA! Smiley Happy


@dayelee  From what you describe it sounds like your number was ported out from Public and your account was closed. Try calling your number what happens?

Good Citizen / Bon Citoyen

Re: No Service on iPhone 6

@hairbag1 that seems to be the case! Hopefully a moderator will reply back to my message soon. I was able to verify my account, just waiting for the next steps now. 

Good Citizen / Bon Citoyen

Re: No Service on iPhone 6

@Luddite I'll wait and see what a moderator says. Thank you for the suggestions though! 

Good Citizen / Bon Citoyen

Re: No Service on iPhone 6

@geopublic maybe! While I was ordering my new phone, I put in all the information to port it out (account #, phone #, service provider) so that could be the case.. I have not recieved the phone yet though. I am not able to call or use my phone # as of right now, it would say "Call Failed". I think I'll have to wait and see what the moderators say as they have a better idea of what happened to my account. 

Mayor / Maire

Re: No Service on iPhone 6


@dayelee wrote:

@geopublic maybe! While I was ordering my new phone, I put in all the information to port it out (account #, phone #, service provider) so that could be the case.. I have not recieved the phone yet though. I am not able to call or use my phone # as of right now, it would say "Call Failed". I think I'll have to wait and see what the moderators say as they have a better idea of what happened to my account. 


@dayelee If you just purchased a new phone are you leaving Public Mobile and going with another provider? If you are just changing phones and staying with Public you just need to remove your sim from your old phone and insert it in your new phone.

Good Citizen / Bon Citoyen

Re: No Service on iPhone 6

@geopublic I'll be leaving Public Mobile and going back to Telus.

Mayor / Maire

Re: No Service on iPhone 6


@dayelee wrote:

@geopublic I'll be leaving Public Mobile and going back to Telus.

 

@dayelee  Noted, Thanks for clarifying.