There have been several locations with outages over the weekend. Perhaps you are in one of them? The only way I have heard to check is here: http://canadianoutages.com/status/telus/map/ but that map does not seem to have changed at all in 3 days.
On the other hand something may have happend with your account and you will need the assistance of one of our moderators; @Shazia_K, @Mary_M, or @Kalla_A. If you have no response within 24 hours let us know.
You will likely need to send them some information by private message. In case you do not how to use this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time during "Ontario business hours" tomorrow.
Meanwhile, if you need to make phone calls try an application like that from forgo.com. It provides free calling across Canada wherever you are connected to wifi.
In case others are having the same problem what is your location?
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
