Hello. I have a $35 plan that is supposed to have 1Gb+500Mb. My plan auto renews every 30th of the month. Today is the 17th of the month and i know i havent used up all my data but when i go to Overview in my acount it says "You currently don't have any Add ons on your account" which i believe happens after you've used up all data.
In "View my usage" i only used up about 490Mb since i paid at the end of the month last month. I should have 1 Gb to go but when i try to use my phone's browser i get "No internet connection".
I then see a message to sign in to Public Mobile, like its a wifi notification to sign-in, i try it and get to the page https://publicmobile.ca/en/on/zero-bal... (i couldn't see the rest of the URL) and the page says "You are unable to access the Web"
Can anyone help me to get this straightened out?
Thanks in advance.
UPDATE: I have also tried to change my plan to a lower amount just in case it would correct itself, i get the message "Sorry! We weren't able to process your request. Please try again later." - I tried that the first time about 5 hours ago and again just now but got the same message i both instances. Thanks.
Solved! Go to Solution.
I am not a mod. Do not send me private message with your personal info.
New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.
Hello Alex888, sorry, you're correct, every 30 days. i just said end of the month bec mine renews every 30th. And yes, there is nothing in My Data section. However, In View my Usage i totalled up all data in the last 17 days and it only came up to 490Mb which is far less than 1.5Gb.
Thanks for the relpy, by the way.
Name: Public Mobile
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC proxy: 22.214.171.124
MMS port: 80
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
MVNO type: GID
MVNO value: 4D4F
Don't forget to save these settings and then select this APN as the active one.