10-10-2019 11:49 PM - edited 01-05-2022 09:26 AM
Hi!
I was on $25(1GB) Plan for the first month and I loaded $40 to upgrade my data limit which got added twice due to no notification showing on the website screen that once the money has been added. So, in spite of loading $80 from my credit card, the plan did not get upgraded to $40(4.5GB). I finished my data of 1 GB in 10 days and now I have to face so much trouble without any DATA in this new country and in getting plan fixed in the absence of support from the company.
It is strange that in spite of paying surplus there is nobody in the company helpline to help.
Please help.
11-05-2019 11:43 AM
@Kim1971kim wrote:That’s dumb 😕 I would contact public mobile
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11-05-2019 11:32 AM
That’s dumb 😕 I would contact public mobile
10-11-2019 12:32 AM
You can make the change right now to get some data happening. Your $25 renewal will be gone but you are out of data anyway. You got some use from it.
Terry
10-11-2019 12:26 AM
Hi,
You have change your plan after you add money otherwise it just goes to you account balance and your plan stays the same. Go to "change my plan" tab and choose the plan you want.
Good luck!
10-11-2019 12:02 AM - edited 10-11-2019 09:56 AM
@SandyJ wrote:It is strange that in spite of paying surplus there is nobody in the company helpline to help.
This really isn’t strange!
One customer inadvertently paying double the amount of money needed for their next monthly renewal doesn’t cause the company to abandon their entire philosophy of operation, set up a call centre and hire employees to deal with the mistake.
Terry
10-10-2019 11:56 PM
@SandyJ wrote:I was on $25(1GB) Plan for the first month and I loaded $40 to upgrade my data limit which got added twice due to no notification showing on the website screen that once the money has been added. So, in spite of loading $80 from my credit card, the plan did not get upgraded to $40(4.5GB). I finished my data of 1 GB in 10 days and now I have to face so much trouble without any DATA in this new country and in getting plan fixed in the absence of support from the company.
Loading money doesn't change the plan. You need to do an immediate plan change. If you have $80 in account, do the plan change now. The extra 40 can be used for the next renewal.
10-10-2019 11:55 PM - edited 10-10-2019 11:56 PM
After adding the funds did you actually go to “Plans” and select the plan that you wanted to change to ($40 Plan)? Did you choose Immeduate Change or Change on my next renewal date?
Terry