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Good Citizen / Bon Citoyen

New sim card, no service

Hi y'all,

I got a new phone so went to a Public Mobile kiosk and got a new sim card.  The guy at the kiosk inserted the new sim, told me to go my account, and enter the new sim card.  I did that and now I have no service. How long does it take for a new sim to activate so I can use the phone, because right now it's just a very expensive paperweight.  🙂

Thanks in advance,

Joann/Jules


Accepted Solutions
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Mayor / Maire

Re: New sim card, no service


@joannjules wrote:

I'm working with the Public Mobile number I've had for several years.  All I needed was a nano sim card for my new iPhone.  Got that, had it inserted, came home, changed the sim card number, and now no service.


Try cycling phone off / on.

View solution in original post


All Replies
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Mayor / Maire

Re: New sim card, no service

Stay Safe!

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Mayor / Maire

Re: New sim card, no service

Did you get the Welcome to Public Mobile text yet ?

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Good Citizen / Bon Citoyen

Re: New sim card, no service

I'm working with the Public Mobile number I've had for several years.  All I needed was a nano sim card for my new iPhone.  Got that, had it inserted, came home, changed the sim card number, and now no service.

Highlighted
Mayor / Maire

Re: New sim card, no service


@joannjules wrote:

I'm working with the Public Mobile number I've had for several years.  All I needed was a nano sim card for my new iPhone.  Got that, had it inserted, came home, changed the sim card number, and now no service.


Try cycling phone off / on.

View solution in original post

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Good Citizen / Bon Citoyen

Re: New sim card, no service

First, I can't get texts because there's no service.  Second, I've been a PM customer for several years with the same number & account.

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Mayor / Maire

Re: New sim card, no service

Log into My Account....look for My Profile... "Change Sim Card"

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Mayor / Maire

Re: New sim card, no service

Stay Safe!

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Good Citizen / Bon Citoyen

Re: New sim card, no service

Thanks, yes, I did all that.  Cycling the phone on/off seems to have worked.

 

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Good Citizen / Bon Citoyen

Re: New sim card, no service

It worked!!  Thank you so much, I was going crazy trying to figure out what I did wrong.  Have a wonderful evening.  🙂