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Great Neighbour / Super Voisin

New account sign-up error

I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please help

Model Citizen / Citoyen Modèle

Re: New account sign-up error


@yycsteve wrote:

I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please help


Try resetting the pw using Forgot your password.

Town Hero / Héro de la Ville

Re: New account sign-up error


@yycsteve wrote:

I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please help phone

 

edited

Great Citizen / Super Citoyen

Re: New account sign-up error

Sounds similar to what happended to me, my vouchers went though etc too.



It took my activation over 24 hours for the moderators and their engeneers to fix a glitch in the activations portal and get my account active with connection and repecption etc, it was fustrating wating, but it was worth the wait to switch to Public - the moderators fixed everything and they made sure I got all the discounts I applied for etc.

 

I hope they fix your problem soon like they fixed mine:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-Sim-over-3-hours-ago-still-...

 

 

Great Citizen / Super Citoyen

Re: New account sign-up error


@yycsteve wrote:

I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please ohelp


If charge is on credit card statement online but service not working, check compatibility of phone.  If phone is compatible, you likely need help from Moderator_Team.