03-15-2019 08:43 PM - edited 01-05-2022 06:53 AM
I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please help
03-16-2019 03:49 AM - edited 03-16-2019 03:51 AM
@yycsteve wrote:I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please ohelp
If charge is on credit card statement online but service not working, check compatibility of phone. If phone is compatible, you likely need help from Moderator_Team.
03-16-2019 02:44 AM
Sounds similar to what happended to me, my vouchers went though etc too.
It took my activation over 24 hours for the moderators and their engeneers to fix a glitch in the activations portal and get my account active with connection and repecption etc, it was fustrating wating, but it was worth the wait to switch to Public - the moderators fixed everything and they made sure I got all the discounts I applied for etc.
I hope they fix your problem soon like they fixed mine:
03-15-2019 08:51 PM - edited 03-15-2019 08:53 PM
@yycsteve wrote:I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please help phone
edited
03-15-2019 08:50 PM
@yycsteve wrote:I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - please help
Try resetting the pw using Forgot your password.