According to message history, it looks like the OP ordered a sim and it was not received. Three weeks ago asked for a refund as the user had to go out and buy a sim locally.
Assuming the OP sent the ticket at the time, I would hope that an answer would have been provided by @CS_Agent by now, but as we know, refunds do take time. I hope the users refund is still forthcoming and that someone will get in touch with them to reassure them if this is the case.
