08-03-2018 10:49 AM - edited 01-05-2022 05:16 AM
I've been a client almost a year today it says network unavailable what's happening
08-03-2018 11:57 AM
Make sure your phone is not on airplane mode, also try resetting your phone it might help resolve your issue.
08-03-2018 11:53 AM
Let us know what's happening OP.
08-03-2018 11:41 AM
@popping wrote:Thank your for the Telus outstage link.
I am using Telus Internet service. I wish this page provides more accurate location. A big blop in Alberta does not mean anything to user.
To be fair this isn't an official page for Telus, it's a third-party site. At least it helps verify that the problem isn't yours specifically. 🙂
08-03-2018 11:38 AM
Thank your for the Telus outstage link.
I am using Telus Internet service. I wish this page provides more accurate location. A big blop in Alberta does not mean anything to user.
08-03-2018 11:25 AM
If the concern is potential local network outage, please consult this link.
08-03-2018 11:21 AM
Is today your plan renewal date?
If yes, you may have the renewal issue. Click the following link to send a private message to Community Moderators to ask for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If no, re-insert your SIM card and reboot your phone may get your phone working again.
08-03-2018 11:11 AM
If you can get signal using exact same hardware in other areas; this could happen in different situations:
- you happen to go to a spot where there is 0 or close to 0 signal (blind or dead spot)
- interferences
- your phone just crapped out - it happened to some older devices
Good luck
08-03-2018 11:10 AM
first check different area if is work is fine,
if you still not working >>you need send a private message >> Click here
In your message put it, please include.
- your Name
- your account number ,if you have it
- your phone number
- your account, 4 digit PIN
- date of birth
- Detailed explanation of specific your issue
- them can help you a lot nice service Team
Waiting for Response, Community Moderators are available from:
08-03-2018 10:50 AM - edited 08-03-2018 10:53 AM
Hummm not sure, where are you located? From what I see on the Internet Telus' network doesn't seem down.
When you check your selfserve is everything looking ok?