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Good Citizen / Bon Citoyen

Nervous about no # to call

I kind of like this new type of carrier ( self serve ) 

It will take a bit of getting used to, I am old school and get frustrated when I can't seem to understand something. Having a number to call to get answers right away alleviates some of that stress. So far I have been able to get my answers I  a timely fashion so " no stress".

So keep up the good work and less keep my world stress free.

Thank you

Deputy Mayor / Adjoint au Maire

Re: Nervous about no # to call

@cowboydave,  As you have seen so far, there is always someone around in the community to lend a hand and provide answers.  You are never alone!

Deputy Mayor / Adjoint au Maire

Re: Nervous about no # to call

Welcome to public mobile @cowboydave

 

The community members are always here to promptly help out with most common issues. 

Oracle

Re: Nervous about no # to call

@cowboydave yes it can be a little nerveracking, my only suggestion is when you have issues to be as concise and detailed with your message mods. They will answer.

Model Citizen / Citoyen Modèle

Re: Nervous about no # to call

The community is really a great resource. But sometimes you do need a MOD to help. In my experience they have been very quick to respond. 

Great Citizen / Super Citoyen

Re: Nervous about no # to call

@cowboydave

My experience thus far is that there are incredibly helpful and responsive people in the community. And then the mods are responsive and very easy to communicate with when needed. They understand what I have asked and go above and beyond to answer the question or address the issue in a timely manner. The more we can address issues amongst ourselves, costs will stay down and the moderators can focus on addressing the more complex issues.

Go @Moderator_Team !!

Oracle

Re: Nervous about no # to call

@crtowns I agree mods are great,  support is great. just email and forget. problem is that is fine when your service is working but if it isn't people want "immediate" help.

 

Mod reply time would be greatly improved if PM could some how fix the long standing issues  that we constatly see in the communuty.  

Great Citizen / Super Citoyen

Re: Nervous about no # to call

@mimmo


@mimmo wrote:

@crtowns I agree mods are great,  support is great. just email and forget. problem is that is fine when your service is working but if it isn't people want "immediate" help.

 

Mod reply time would be greatly improved if PM could some how fix the long standing issues  that we constatly see in the communuty.  


I agree. If I was using my phone for work and always needing 100% reliability and quick call centre service I probably wouldn't have switched to PM. But since my phone is only for personal use and I can live without it temporarily if needed switched to PM. So far, no issues or down time. But I was prepared for it in exchange for lower rates. I still remember life before cell phones! Some how, we survived Smiley Happy

Oracle

Re: Nervous about no # to call



I still remember life before cell phones! Some how, we survived Smiley Happy

How times have changed.  Smiley Happy

Great Citizen / Super Citoyen

Re: Nervous about no # to call

I had the same hesitation. So far im happy with my choice. At the end of the how often did i really call my carrier