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Great Neighbour / Super Voisin

Need help

I have enough funds and cannot reactivate my phone

Mayor / Maire

Re: Need help

@Lou123 We need more information, how long was it inactive? What have you tried?
Town Hero / Héro de la Ville

Re: Need help

Check your self serve account to find out the status. Did your account expire or inactive after 90 days ?  If so you would need to setup a new account.

Great Neighbour / Super Voisin

Re: Need help

One day it was due yesterday I put funds in today enough money but it didn’t activate 

Town Hero / Héro de la Ville

Re: Need help

Do you still have service ? If you have autopay setup, check your credit card active. Usually on the renewal date the status  changesback to active.

Great Neighbour / Super Voisin

Re: Need help

It was due last night put funds in today off my card their is enough sitting in there but it didn’t reactivate 

Great Neighbour / Super Voisin

Re: Need help

Yes it came out checked my bank acct and funds are in the public mobile acct but didn’t reactivate 

Model Citizen / Citoyen Modèle

Re: Need help


@Lou123 wrote:

It was due last night put funds in today off my card their is enough sitting in there but it didn’t reactivate 


It seems that you didn't set up auto pay, now your account is suspended. You need contact moderator team to reactivate your account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Oracle

Re: Need help

@Lou123, if you have messaged the moderator team and are waiting for a response, please try using the lost phone/found phone toggle workaround.  It sometimes helps to unfreeze account related issues.  You can also try topping up $1 into the account.  I am suggesting these tips as it seems like moderator team response is pretty heavily loaded with work and so it is worthwhile to try a few things while waiting for their assistance.

Mayor / Maire

Re: Need help

@Lou123 Is your phone working? If it's working then just wait a few more hours, it's normal for accounts to say Expired/Suspended around the renewal date.

If your phone is not working then there was a problem and you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437