cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

NO DATA ACCESS - unable to join Public Mobile LTE

I have paid for a data plan with 5GB of data. I went through the long process of unlocking my phone and switching over to public mobile from virgin, which took half a day and repeatedly being sent back to both phone companies. Now when I access my phone info, it says I'm registered with public mobile.

 

I cannot use the data network. I paid for 5GB of data, and as soon as I left my house I had 0 access. I tried to manually join the "Public Mobile LTE" network, and I am repeatedly told that service is "not available". I have 5 bars, but no webpages will load, maps won't load, my messenger texts won't load. I clearly don't have data.

 

I was out (hence needing the data) and needed to contact public mobile to help me, and then I was told you can only access public mobile customer service ONLINE -- how does that help me if my entire problem is that I can't get online?? I have been with PM two days and both days have been a nightmare so far. Please tell me how to get the data I paid for.


Accepted Solutions
Highlighted
Oracle

Re: NO DATA ACCESS - unable to join Public Mobile LTE

@sarahhelpme LG phones are known for data not working when changing to different carrier. I believe you might need to try resetting your network settings. If that does not work, factory reset is required (make sure to back up your data). 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

View solution in original post


All Replies
Highlighted
Oracle

Re: NO DATA ACCESS - unable to join Public Mobile LTE

What phone are you using and have set up your an settings?

Highlighted
Mayor / Maire

Re: NO DATA ACCESS - unable to join Public Mobile LTE

@sarahhelpme

Okay if you have problem with data you can try that:

take out your sim and close your phone  take back your sim and open your phone

Does it work?

 

 

Highlighted
Mayor / Maire

Re: NO DATA ACCESS - unable to join Public Mobile LTE

And no with public mobile you can't speak with someone...but you can ask for help here @sarahhelpme...Smiley Happy

Highlighted
Good Citizen / Bon Citoyen

Re: NO DATA ACCESS - unable to join Public Mobile LTE

I am using an LG G4 phone. I don't know what "an settings" are - but if I go to Network Settings, it says I'm with Public Mobile with a signal strength of -99 dBm 7asu, HSPA:10. My service status is "in service" (and the top of my phone currently shows I have 3 bars of data I can't access), I'm not roaming, and my mobile network state is "disconnected". But nothing happens when I click on the "disconnected" network state.

Highlighted
Mayor / Maire

Re: NO DATA ACCESS - unable to join Public Mobile LTE

APN settings... @sarahhelpme

Highlighted
Good Citizen / Bon Citoyen

Re: NO DATA ACCESS - unable to join Public Mobile LTE

Take my sim card out, re-insert it, and start my phone again? Is that what you mean?

 

I'll try that.

This didn't work. I still have no connection.

Highlighted
Oracle

Re: NO DATA ACCESS - unable to join Public Mobile LTE

@sarahhelpme LG phones are known for data not working when changing to different carrier. I believe you might need to try resetting your network settings. If that does not work, factory reset is required (make sure to back up your data). 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

View solution in original post

Highlighted
Mayor / Maire

Re: NO DATA ACCESS - unable to join Public Mobile LTE


@sarahhelpme wrote:

I am using an LG G4 phone. I don't know what "an settings" are - but if I go to Network Settings, it says I'm with Public Mobile with a signal strength of -99 dBm 7asu, HSPA:10. My service status is "in service" (and the top of my phone currently shows I have 3 bars of data I can't access), I'm not roaming, and my mobile network state is "disconnected". But nothing happens when I click on the "disconnected" network state.


For LG phone, you need to do network reset your LG phone before getting data.

Highlighted
Good Citizen / Bon Citoyen

Re: NO DATA ACCESS - unable to join Public Mobile LTE

It says "No APNs".