10-26-2016 11:39 AM - edited 01-04-2022 03:44 PM
Hi,
I have setup my account last week, on October 20, 2016. Phone is still not working. Received confirmation email that my account is active, $53 was deducted from my card right away. My phone says public mobile on it but there is no phone service. Also when I try to login in my account - it tells me "your login attempt failed. try again". I have been receiving that message since the first day I tried to get into my account. Please let me know what I can do to solve this issue as the money has been taken on the first day on october 20, 2016 and I am still not able to receive/make phone calls on my phone.
10-26-2016 11:50 AM
10-26-2016 11:47 AM - edited 10-26-2016 11:48 AM
10-26-2016 11:46 AM
Hello @jmazumbu,
Welcome to Public Mobile,
I'm sorry to hear about the activation issue, the activation failed somehow, however, I was able to quickly fix it.
Can you insert your SIM card in your phone and test your service?
Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/
Let me know how it goes.
Thanks,
Shazia
10-26-2016 11:45 AM
Hey @jmazumbu,
Sorry to hear about the issues. I will alert our moderator @Shazia_K to look into this and help you. Please provide her the info she asks for via a private message.
I noticed that you said you paid $53, so I assume you selected a 30-day plan. Do check out the current super awesome 90-day plan that everyone is talking about. It just went live yesterday.