I don't understand why there wasn't an automatic block on me attempting to create a new account with an already registered email address...
@tedperriton I'm not sure what the packaging included with your SIM said (as the spare one I have I've had for a bit), but they do seem to make reference to the correct procedure:
However, it could potentially be called out more clearly. It's pretty easy to skip past that note (in the green box above) and jump right to steps 1, 2, and 3, which only apply to brand-new activations rather than replacement SIM cards.
Hey brother did they fix your problem ?
It would be easier for you to explain what happened to you here...https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started and give us details if you want help!