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Good Citizen / Bon Citoyen

Re: My phone doesnt work

Meltdowwwwwn! 

I don't understand why there wasn't an automatic block on me attempting to create a new account with an already registered email address...

Mayor / Maire

Re: My phone doesnt work

@tedperriton I'm not sure what the packaging included with your SIM said (as the spare one I have I've had for a bit), but they do seem to make reference to the correct procedure:

 

IMG_20181205_093944 (1).jpg

 

However, it could potentially be called out more clearly.  It's pretty easy to skip past that note (in the green box above) and jump right to steps 1, 2, and 3, which only apply to brand-new activations rather than replacement SIM cards.  


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Good Citizen / Bon Citoyen

Re: My phone doesnt work

So is there anything I can do?

I hope I haven't wasted a perfectly good SIM card and $45 voucher !?

Great Neighbour / Super Voisin

Re: My phone doesnt work

Hey brother did  they fix your problem ?

Mayor / Maire

Re: My phone doesnt work


@Morris88 wrote:

Hey brother did  they fix your problem ?


It would be easier for you to explain what happened to you here...https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started and give us details if you want help!Smiley Happy