Yes I have done all that I’ve had the phone plan for a couple
months now and keeps kicking me on and off the service every couple days. It hasn’t worked in two days now. And yes my phone is unlocked.
@Shawnmsovie if you are having issues after trying those suggestions here is a link to moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Hi, did you try logging into to your online account to check if your service is still active ? Sometimes the account can be suspended or inactive for unknown reasons. If the online account status is active, then it comes down to the either the SIM or your phone that is the issue.
I think it's time to switch to an Android phone with all the right bandwidths.
Login to your self-serve and make sure that your account status is active.
If active, take your SIM card out and use a eraser to clean the contacts on your SIM card. Put SIM card back in and restart your iPhone.
Do you see the data usage line on the overview page after login. If you do not see the usage line similar to mine, you had used all data for your current 30 days cycle.
I have used 4172 MB out of my 5120 data allotment.
Yes my account says it’s active.
and I’ve pulled my SIM card out before and put it back in and still nothing
Maybe try your SIM card in another unlocked phone. To help determine whether hardware issue versus PM service issue.