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Great Neighbour / Super Voisin

My iPhone keeps saying it’s in searching or comes up no service ?

 
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Mayor / Maire

Re: My iPhone keeps saying it’s in searching or comes up no service ?

@Shawnmsovie  are you new to PM did you compete your sign up is your phone unlocked?

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Great Neighbour / Super Voisin

Re: My iPhone keeps saying it’s in searching or comes up no service ?

Yes I have done all that I’ve had the phone plan for a couple

months now and keeps kicking me on and off the service every couple days. It hasn’t worked in two days now. And yes my phone is unlocked.

 

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Mayor / Maire

Re: My iPhone keeps saying it’s in searching or comes up no service ?

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Mayor / Maire

Re: My iPhone keeps saying it’s in searching or comes up no service ?

@Shawnmsovie if you are having issues after trying those suggestions here is a link to moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Great Citizen / Super Citoyen

Re: My iPhone keeps saying it’s in searching or comes up no service ?

Hi, did you try logging into to your online account to check if your service is still active ?  Sometimes the account can be suspended or inactive for unknown reasons.  If the online account status is active, then it comes down to the either the SIM or your phone that is the issue.

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Model Citizen / Citoyen Modèle

Re: My iPhone keeps saying it’s in searching or comes up no service ?

I think it's time to switch to an Android phone with all the right bandwidths.

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Mayor / Maire

Re: My iPhone keeps saying it’s in searching or comes up no service ?

@Shawnmsovie 

Login to your self-serve and make sure that your account status is active.

If active, take your SIM card out and use a eraser to clean the contacts on your SIM card.  Put SIM card back in and restart your iPhone.

 

Do you see the data usage line on the overview page after login.  If you do not see the usage line similar to mine, you had used all data for your current 30 days cycle.

 

I have used 4172 MB out of my 5120 data allotment.

5GB at 3G Speed   4172.244  /  5120 MB
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Great Neighbour / Super Voisin

Re: My iPhone keeps saying it’s in searching or comes up no service ?

Yes my account says it’s active.

and I’ve pulled my SIM card out before and put it back in and still nothing 

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Mayor / Maire

Re: My iPhone keeps saying it’s in searching or comes up no service ?

@Shawnmsovie 

Maybe try your SIM card in another unlocked phone.  To help determine whether hardware issue versus PM service issue.