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Mayor / Maire

Re: My experience with Public Mobile after 2 days without use

There are various bugs on both iOS and Adroid that seem like problems, until you realize that it's not the provider, but the settings in the operating system.

 

Many of the bugs most of us here will never worry about, as our talk and data are unlimited for the most part.  This new plan with 50 minutes / 50 texts is an unusual plan, and everyone is learning on the go right now.

 

This one is definately a hassle for anyone who rarely texts, and it's really strange in my mind, that the phone dialer would be sending out the txts.  A phone dialer should have no need for this, unless it also sends regular txts.

 

On the iOS side, WiFi Assist is the one that hurts a lot of people, as it's on by default from Apple.  Nothing but a data hog, when your wifi is painfully slow.

Oracle

Re: My experience with Public Mobile after 2 days without use


@Spellminer wrote:

Is it possible to have a moderator take this post down since now I feel really guilty for blaming Public Mobile. I take back what I said. I have went ahead and done like @will13am said he would try, after a couple reboots. My phone is fine and I have not lost anymore texts. It does seem to be something to do with Android. I guess I wrote this post out of hate since I find it weird that it wasn't happening on other carriers that I was on, but come to think of it. I never had Android O back then. Thanks again @will13am for your help in fixing this, I'll just use a third party texting/calling app.


No problem.  I appreciate the angst when you have a limited use plan and you find a hole at the bottom of the proverbial bucket and you don't know what caused it but want to point to something convenient.  I have always believed that all carriers' measurements of whatever we do is "legal tender" so to speak.  For something like that, they don't just answer to the customer but the regulators.  Often when there is discrepancy, much if not all of the cause is at the customer end. 

Town Hero / Héro de la Ville

Re: My experience with Public Mobile after 2 days without use

Don't take down this thread. People need to be educated on this subject. Like me.

Good Citizen / Bon Citoyen

Re: My experience with Public Mobile after 2 days without use

 
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Good Citizen / Bon Citoyen

Re: My experience with Public Mobile after 2 days without use

Well if they could take it down, that would be great since I revoke my statements from above, and will do a review later on, I can open a new thread saying about the problem and how to fix it if you'd like

Good Citizen / Bon Citoyen

Re: My experience with Public Mobile after 2 days without use

I am eagerly trying to figure out the similar issue I have encountered since joining Public Mobile yesterday and want to see if anyone might have some solution for me specific to iPhone which I use.

 

I am using the $10 50/50 30 day plan.  Like others have reported, my text message count mysteriously started with 4/50 right off the bat after registration, and is now standing at 6/50.  Until the present, I have sent nothing but 1 short SMS that included only 28 characters, spaces included, plus 1 emoticon.  In my Usage History, the mysterious texts all appear as outgoing texts originating from my phone to 474663, Usage Types being "Minutes".

 

The number of the mysterious texts does correspond to the number of incoming texts I have received, which are all automatic account notification texts from Public Mobile, including 1 welcome text, 2 PIN setup notification texts, and 2 reward credit notification texts.  As I don't seem to see an option to opt out of these Public Mobile communication texts, it would be quite unfair to count them towards the 50 outoing texts/30 days quota.

 

I have privately messaged the Moderator Team about this.  I started eagaerly writing this message here hoping to get more input from others as a Moderator had responded to me privately that "I would like to confirm that the 50 text message plan, deduct all incoming text as well. This means if your phone is validating an application such as WhatsApp, Viber etc then the 50 messages are being used. Therefore, this is the reason why you seeing text message usage since your phone is communicating with application shortcodes."  I then pointed out to her that this is a clear contradiction of the official published plan advertisement at https://www.publicmobile.ca/en/on/plans/10for50talk50text, which states that the plan includes "UNLIMITED Incoming Text" and "50 TEXTS Outgoing International Text" and if what she says is true, I feel misled into joining Public Mobile by the misinformation in the advertisement.  A short while ago as I was part way through typing this post, I have received an apology and a promise to investigate this issue from the Moderator.  I eagerly look forward to a satisfactory resolution and not having to file complaint to the CCTS.

 

Meanwhile, does anyone in the Community have any input regarding this problem that might be helpful?  @will13am, I see from your replies to this topic that you might have some good knowledge.  My device is an iPhone.  Do you have any solution for me?

 

Other than this issue, I am quite satisfied with everything else about Public Mobile so far, however having read about multiple reports of the same issue but no reliable fix from the Public Mobile side on the Community forum here, I am feeling quite concerned right now.

Oracle

Re: My experience with Public Mobile after 2 days without use


@wleung wrote:

I am eagerly trying to figure out the similar issue I have encountered since joining Public Mobile yesterday and want to see if anyone might have some solution for me specific to iPhone which I use.

 

I am using the $10 50/50 30 day plan.  Like others have reported, my text message count mysteriously started with 4/50 right off the bat after registration, and is now standing at 6/50.  Until the present, I have sent nothing but 1 short SMS that included only 28 characters, spaces included, plus 1 emoticon.  In my Usage History, the mysterious texts all appear as outgoing texts originating from my phone to 474663, Usage Types being "Minutes".

 

The number of the mysterious texts does correspond to the number of incoming texts I have received, which are all automatic account notification texts from Public Mobile, including 1 welcome text, 2 PIN setup notification texts, and 2 reward credit notification texts.  As I don't seem to see an option to opt out of these Public Mobile communication texts, it would be quite unfair to count them towards the 50 outoing texts/30 days quota.

 

I have privately messaged the Moderator Team about this.  I started eagaerly writing this message here hoping to get more input from others as a Moderator had responded to me privately that "I would like to confirm that the 50 text message plan, deduct all incoming text as well. This means if your phone is validating an application such as WhatsApp, Viber etc then the 50 messages are being used. Therefore, this is the reason why you seeing text message usage since your phone is communicating with application shortcodes."  I then pointed out to her that this is a clear contradiction of the official published plan advertisement at https://www.publicmobile.ca/en/on/plans/10for50talk50text, which states that the plan includes "UNLIMITED Incoming Text" and "50 TEXTS Outgoing International Text" and if what she says is true, I feel misled into joining Public Mobile by the misinformation in the advertisement.  A short while ago as I was part way through typing this post, I have received an apology and a promise to investigate this issue from the Moderator.  I eagerly look forward to a satisfactory resolution and not having to file complaint to the CCTS.

 

Meanwhile, does anyone in the Community have any input regarding this problem that might be helpful?  @will13am, I see from your replies to this topic that you might have some good knowledge.  My device is an iPhone.  Do you have any solution for me?

 

Other than this issue, I am quite satisfied with everything else about Public Mobile so far, however having read about multiple reports of the same issue but no reliable fix from the Public Mobile side on the Community forum here, I am feeling quite concerned right now.


@wleung, I have never owned an iPhone and so I will defer to the iOS users out there to go into the specifics on why the iPhone consumes SMS messages through iCloud and other iOS related verifications on top of those mentioned coming from Public Mobile.  As you mentioned, there are also other user apps that consume text messages.

 

With respect to the advertised 50 outgoing text, unlimited incoming text for the plan in question, I am going to offer my thoughts on things differ from advertised.  I will add a caveat that this is only my hypothesis and the ideas expressed have not been fully tested.  I have an unlimited text plan.  When I look through my usage summary, I see incoming and outgoing text shown in sequence based on time stamp.  I would assume that for the limited text plan, the usage history is identical.  I have good reason to believe that there is only one message counter regardless of plan and that all incoming and outgoing are counted together.  In the case of limited plans, when the counter reaches 50, outgoing text are blocked because the limit has been reached and incoming text are still allowed.  @Alan_K, can you confirm/deny whether my theory on treatment of text messages for the limited usage plan is correct.

 

Regardless of outcome, to me the solution is more than just fixing the counter to match the terms of the plan which is a must.  There needs to be an option for customers to buy a bucket of text messages similar to offerings for long distance minutes.  This is something the customer base needs to lobby for in hopes that the decision makers will listen.  @Luddite has the magic voice when it comes to making things happen. 

JL9
Model Citizen / Citoyen Modèle

Re: My experience with Public Mobile after 2 days without use

I had no idea, I took a look at usage to see the same thing. Thanks for the heads up. Good to know. Nice work @will13am

Good Citizen / Bon Citoyen

Re: My experience with Public Mobile after 2 days without use

Just want to share the result of my inquiry into the mysterious outgoing texts problem.

 

Firstly, I have confirmed that incoming texts are being handled properly by my text counter.  They have not been deducted from my 50 outgoing texts quota.

 

In terms of a resolution for the problem, the Public Mobile moderator has given a quick fix by crediting the mysterious text count back onto my quota.  The mysterious texts remain on my usage history log and unanswered.  She told me she will be initiating a ticket internally for further investigation of the problem.

 

I have also contacted Apple technical support for an inquiry, however, the Apple technicians also basically know nothing about this kind of problem and require me to factory reset my iPhone as the first step for their investigation.  They were unable to offer anything further unless I perform the iPhone reset for them.

 

Fortunately, the mysterious texts have not appeared any more so far since my 2nd day with Public Mobile.  Considering this, the text count quick fix done, and that a phone reset will be too troublesome, I will consider this settled for now and hope with my fingers crossed that the mysterious texts never appear again.

 

Thank you everyone.

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Good Citizen / Bon Citoyen

Re: My experience with Public Mobile after 2 days without use


@wleung wrote:

Just want to share the result of my inquiry into the mysterious outgoing texts problem.

 

Firstly, I have confirmed that incoming texts are being handled properly by my text counter.  They have not been deducted from my 50 outgoing texts quota.

 

In terms of a resolution for the problem, the Public Mobile moderator has given a quick fix by crediting the mysterious text count back onto my quota.  The mysterious texts remain on my usage history log and unanswered.  She told me she will be initiating a ticket internally for further investigation of the problem.

 

I have also contacted Apple technical support for an inquiry, however, the Apple technicians also basically know nothing about this kind of problem and require me to factory reset my iPhone as the first step for their investigation.  They were unable to offer anything further unless I perform the iPhone reset for them.

 

Fortunately, the mysterious texts have not appeared any more so far since my 2nd day with Public Mobile.  Considering this, the text count quick fix done, and that a phone reset will be too troublesome, I will consider this settled for now and hope with my fingers crossed that the mysterious texts never appear again.

 

Thank you everyone.


Yeah, sounds like a typical, effortless solution from Apple. "Having trouble? Factory reset the phone, that'll work." Staffed by monkeys