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Good Citizen / Bon Citoyen

Money was taken but account is suspended

Hi Guys,

 

My account is suspended after the money was taken.... below is what shows up on my portal:

 

Your account has been suspended. Make a payment to reactivate your current plan.
Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.
Reactivate Current Plan

 

 

Is it possible?

Deputy Mayor / Adjoint au Maire

Re: Money was taken but account is suspended

@Yosief

 

As soon as your phone is working, no need to be worried. If it doesn't work, one of our mods @Moderator_Team    will assist you.

 

Yours,

Mayor / Maire

Re: Money was taken but account is suspended

@Yosief  You are unfortunately having the same problem as many others today.

 

As long as you have paid, and all your services are working, then dont worry.  It is a glitch in the system that makes it look like your account is suspended when it is not.

Great Citizen / Super Citoyen

Re: Money was taken but account is suspended

@Yosief, seems there has been some system glitches today.

Mayor / Maire

Re: Money was taken but account is suspended

Is this problem introduced from the last planned maintenance? 

Great Citizen / Super Citoyen

Re: Money was taken but account is suspended

...Let it be,  after 12 hrs later , its back to normal again. Smiley Tongue

Model Citizen / Citoyen Modèle

Re: Money was taken but account is suspended

my plan was renewed without issue today.

Good Citizen / Bon Citoyen

Re: Money was taken but account is suspended

Hey I had the same issue yesterday, but then @Shazia_K helped out very quickly and smoothly with it.

Great Neighbour / Super Voisin

Re: Money was taken but account is suspended

I am having the same issue here. It withdrew the money but for some reason my phone isn't working and I can't call anyone to help me! Smiley Sad

Moderator

Re: Money was taken but account is suspended

Hey @anitah

 

I'm here to help! I'm sorry to hear your plan did not renew as expected Smiley Sad 

 

Could you please send me a private message with your phone number and 4-digit PIN number? I'll look into it right away Smiley Happy

 

Thanks, 

 

Marie



*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*