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Good Citizen / Bon Citoyen

Re: Moderator team response time

Thanks for the tip.

Frankly though, I'd much rather not think about calling an ambulance. I live alone and I'd just like to have my phone working again.

Good Citizen / Bon Citoyen

Re: Moderator team response time

Good morning @will13am

Thank you so much for giving me a  "Bravo" for my post. After receiving an email regarding the Bravo from you I found a "click here" button that would take me to my private statistics. Wow. Was I ever surprised. In my earlier post I said that I had viewed almost 500 posts and replies in the last 10 days. My "Private Statistics" actually shows:     

 

Total Page Views                  623

Total Messages Read         1370

Total Board Views                     6

Total Sign-ins                           33

Total Minutes Online              818.

 

If you hadn't given me that Bravo I would have never found that page.  Thanks again.

 

Oracle

Re: Moderator team response time


@phonemancan wrote:

Good morning @will13am

Thank you so much for giving me a  "Bravo" for my post. After receiving an email regarding the Bravo from you I found a "click here" button that would take me to my private statistics. Wow. Was I ever surprised. In my earlier post I said that I had viewed almost 500 posts and replies in the last 10 days. My "Private Statistics" actually shows:     

 

Total Page Views                  623

Total Messages Read         1370

Total Board Views                     6

Total Sign-ins                           33

Total Minutes Online              818.

 

If you hadn't given me that Bravo I would have never found that page.  Thanks again.

 


No problem.  This is what the community forum is all about.  We come here to learn about the service, get help, give help.  Lithium keeps some pretty crazy stats on everything that we do here.  That is the internet, leave your privacy at the front door before you enter. 

Good Citizen / Bon Citoyen

Re: Moderator team response time

Hi again @will13am.

I thought I should bring you and fellow community members up to date on the Moderator Team response time issue. Below is what has transpired since my last update.

 

2nd REPLY WAS FINALLY RECEIVED 11 DAYS AFTER INITIAL SIGN-UP

 

 Moderator_Team   Thursday, January 10, 2019 7:55 am.

 

Re: Still NO service

 

Hi there Dennis.

 

Thank you for getting back to us today. I am very sorry about this situation. My name is Khaled and I'll be very glad to assist you in rectifying this matter.

 

I checked out your account, and still found some technical issues on our end. Therefore, I've sent out a service ticket (#000000009093698) to fix this issue. This operation may take from 24 to 48 hours to be handled by our technicians.

 

Again I apologize for any inconvenience this issue has created.

 

I hope the information I have provided suits you and feel free to get back to me if you need more clarification or if you have any questions.  Also, your feedback about our interaction would be highly appreciated. May I ask you to fill out this short survey?


Here is the link: https://web.cicicresearch.com/wix/p1058825.aspx?agent=KhaledA


Have a great day!

Khaled.

 

EIGTH MESSAGE WAS SENT 11 DAYS AFTER SIGN-UP. STILL NO SERVICE

 

To: Moderator_Team 

Sent: ‎01-10-2019 10:57 AM

 

Re: Still NO service

 

Hello Khaled

 

Thanks for getting back to me. Today is the 11th day from my initial sign-up and payment for my Public Mobile service so what's another day or so without cellular service. 

 

I would appreciate receiving much more detail on these "technical issues on your end" as well as a "more exact time frame" to resolve those "technical issues".

 

I also expect that a credit to my account will be made to compensate for the airtime I've lost because of the lack of service. 

 

I look forward to receiving your quickest reply.

 

Regards,

Dennis Ryan

 

P.S. I will take the survey AFTER my cellular service is connected and I’ve had a chance to test it.

 

 

So boys and girls...it looks like this NO SERVICE problem could hit 13 days or maybe even longer. I'll let you all know when this issue is finally resolved.

Oracle

Re: Moderator team response time


@phonemancan wrote:

Hi again @will13am.

I thought I should bring you and fellow community members up to date on the Moderator Team response time issue. Below is what has transpired since my last update.

 

2nd REPLY WAS FINALLY RECEIVED 11 DAYS AFTER INITIAL SIGN-UP

 

 Moderator_Team   Thursday, January 10, 2019 7:55 am.

 

Re: Still NO service

 

Hi there Dennis.

 

Thank you for getting back to us today. I am very sorry about this situation. My name is Khaled and I'll be very glad to assist you in rectifying this matter.

 

I checked out your account, and still found some technical issues on our end. Therefore, I've sent out a service ticket (#000000009093698) to fix this issue. This operation may take from 24 to 48 hours to be handled by our technicians.

 

Again I apologize for any inconvenience this issue has created.

 

I hope the information I have provided suits you and feel free to get back to me if you need more clarification or if you have any questions.  Also, your feedback about our interaction would be highly appreciated. May I ask you to fill out this short survey?


Here is the link: https://web.cicicresearch.com/wix/p1058825.aspx?agent=KhaledA


Have a great day!

Khaled.

 

EIGTH MESSAGE WAS SENT 11 DAYS AFTER SIGN-UP. STILL NO SERVICE

 

To: Moderator_Team 

Sent: ‎01-10-2019 10:57 AM

 

Re: Still NO service

 

Hello Khaled

 

Thanks for getting back to me. Today is the 11th day from my initial sign-up and payment for my Public Mobile service so what's another day or so without cellular service. 

 

I would appreciate receiving much more detail on these "technical issues on your end" as well as a "more exact time frame" to resolve those "technical issues".

 

I also expect that a credit to my account will be made to compensate for the airtime I've lost because of the lack of service. 

 

I look forward to receiving your quickest reply.

 

Regards,

Dennis Ryan

 

P.S. I will take the survey AFTER my cellular service is connected and I’ve had a chance to test it.

 

 

So boys and girls...it looks like this NO SERVICE problem could hit 13 days or maybe even longer. I'll let you all know when this issue is finally resolved.


Sorry for your bad luck.