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Great Citizen / Super Citoyen

Moderator taking over a day to reply

Has anyone else had issues with reply from moderators?? I’ve sent numerous messages about my account being suspended even though my account is 0.00 and my payments made. Why is it taking so long for them to get back to me ??? Well over 24hrs

Oracle

Re: Moderator taking over a day to reply

@Dstasko, moderator response time varies with the number of requests in the queue.  In recent times, we have seen upwards of 72 hour wait times.  The number of staff on weekends could be less and that can exacerbate the situation.  In any event, they do work on a first come first serve basis.  I suggest not sending multiple requests for the same issue.

Great Citizen / Super Citoyen

Re: Moderator taking over a day to reply

My first message was sent yesterday ... not on a weekend. I can appreciate that they may be busy but my payments have been made and I have no service. I haven’t had service since noon yesterday. Totally unsatisfied! This is not the first time this issue has happened to my account. 

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Oracle

Re: Moderator taking over a day to reply

Great Citizen / Super Citoyen

Re: Moderator taking over a day to reply

Also, if we don’t make our payments on time our accounts get suspended.. but it’s ok not to have service for days with your account in good status ???? 

Great Citizen / Super Citoyen

Re: Moderator taking over a day to reply

No I have not ... I will try that now. Thanks for the suggestion 

Great Citizen / Super Citoyen

Re: Moderator taking over a day to reply

Ahhhhh now the message has changed to ... “you currently don’t have a long distance add on” even though I do ... WTF is going on 

Mayor / Maire

Re: Moderator taking over a day to reply

To start ...can you please post a screenshot of your plan details and status ? Let's see if there's something anyone can assist you with.

Great Citizen / Super Citoyen

Re: Moderator taking over a day to reply

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Great Citizen / Super Citoyen

Re: Moderator taking over a day to reply

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