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Model Citizen / Citoyen Modèle

Re: Mobile Network State Disconnected

 


@98325007 wrote:

I have the same problem. When I try to make a call, it says I’m not registered on the network.  


@98325007 Are you located in a rural area too ? Do you happen to always have bad reception ?. 

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Good Citizen / Bon Citoyen

Re: Mobile Network State Disconnected

When I turn off my wifi my network state still says disconnected. 

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Good Citizen / Bon Citoyen

Re: Mobile Network State Disconnected

No, I am in Montreal.  Reception is good, just doesn’t seem to be able to connect to the network.  My account also says Active.  

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Model Citizen / Citoyen Modèle

Re: Mobile Network State Disconnected

@98325007 That seems ood. I can make calls no problem. I can understand how @joseemgagne has a problem as he lives in a rural area. It could be a coincidence that both your towers are down in your area. 

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Town Hero / Héro de la Ville

Re: Mobile Network State Disconnected

@98325007 , @joseemgagne did you use the Telus link to see if there is an outage in your area?  https://www.telus.com/en/bc/outages Thanks.

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Good Citizen / Bon Citoyen

Re: Mobile Network State Disconnected

APN settings??

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Town Hero / Héro de la Ville

Re: Mobile Network State Disconnected

@98325007 and @joseemgagne  what's the make and model of your phones? And @joseemgagne , include your husbands too.  Thanks

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Great Citizen / Super Citoyen

Re: Mobile Network State Disconnected

@98325007 have you recently changed phones or started on the Public Mobile network? 

 

Many times the issues is either due to a recent port has not finished, settings in your phone are not set properly. 

 

Try turning your phone off then taking out your SIM card. Then insert your SIM card again then turn your phone back on. 

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Good Citizen / Bon Citoyen

Re: Mobile Network State Disconnected

Mine is a Samsung Notes 9.  Purchased last December, and connected only to Public Mobile since.  Never had this problem before.  

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Good Citizen / Bon Citoyen

Re: Mobile Network State Disconnected

Yes, I did try re-boot, and removing and re-installing the SIM card.  No change.