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Re: Mobile App

I beginning to find that my banks are all redesigning their apps right now, and I find it frustrating.  What was once a simple interface has become something I need to relearn, and frankly, I don't like it.

 

I've switched back to using the website interface for my banking sites, as the interface there rarely changes, and I see what I need much easier on a larger screen than I can on a mobile app.

 

Apps do have their place, don't get me wrong.  I just prefer the desktop to do things where I need to see detailed information.

Great Neighbour / Super Voisin

Re: Mobile App

Exactly. I'd say 95% of the time a website has information you cannot find on the app. It really just comes down to ease of access. You can just pin the webpage onto your home screen anyway, which is what I did.

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Deputy Mayor / Adjoint au Maire

Re: Mobile App

 

Banks have struggled with this...

 

  • At first it was basic stuff in the app, then re-direct to the mobile site
  • Next they started handing out awards for mobile sites and user volumes went up.... clients started asking for everything in the app
  • So banks started dumping tons of money in to the apps basically replicating (actually re-building) their very expensive online banking platforms within he mobile app
  • Most users don't use the enhanced stuffs in the apps, tablet sales are down, and the cost to maintain or update the combined mobile+web platforms is out of this world
  • Soooo... changes are coming to banking mobile apps, time to get rid of the bloat

 

All that to say.... AGREED @stonechucker !

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Good Citizen / Bon Citoyen

Re: Mobile App

Thank you for this good explanation THAT there is no Public Mobile app (that PM is a "third tier provider" i.e. low-cost) and WHY you suggest there should not be one (because PM keeps constantly having "serious system issues" (i.e. bugs and technical failures) and that (this bears repeating so I am repeating it, thank you) "the money might be spent better by setting up a whole new, rock solid self serve account platform from scratch (so that correcting one bug doesn't trigger another one somewhere else)".

 

Well, I *do* have one reason why having an app in my mobile phone might be helpful -- because then I would not have to go into my computer to add an add-on, such as a second 10-day talk-text-data plan when I'm in the U.S.... I could instead just do that inside my smartphone. HOWEVER I think I'm with you, for the time being, that Public Mobile seems so "buggy" that maybe they should grow and fix all the bugs.

 

Also, if an App is ever created, I hope it begins with a bare-bones functionality of what's most likely to be needed.  Would you care to comment on what basic functions would be most essential in an app? Thanks!

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Good Citizen / Bon Citoyen

Re: Mobile App

thank you for that clarification.

 

This next is for total beginners like myself (long term users will find this, like "Duh, obvious!)" but I didn't at first:  As a brand new member, once I figured out how to log into Public Mobile using my web browser (Safari here) I see that I can buy any add-on I want without having to go to my laptop or computer, at selfserve.publicmobile.ca