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Great Citizen / Super Citoyen

MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

MMS failing.

 

We have three different PM subscribers, SIMS, plans and accounts. 3G and LTE data plan subscriptions both fail, though 3G may be the dominate data scheme. Three different phones -- one apple, one android samsung, and one android OnePlus.

 

No PM subscriber can get a MMS through to FREEDOM/WIND subscribers (two different F/W accounts and phones). SMS, yes. MMS no. Each (all) of the PM subscribers can SMS and MMS with all other carriers' subscribers. Only FREEDOM/WIND MMS fails.

 

From the same house at the same time, a BELL and ROGERS subscribers can get an MMS through to the FREEDOM/WIND subscribers.

 

WIND/FREEDOM to PUBLICMOBILE MMS works. 

 

Suggestions welcome.

 

/S

Mayor / Maire

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

@s2scotty  they would also need their data on, is that the case?

Great Citizen / Super Citoyen

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

@RossN, Each subscriber is working well/properly with every other subscriber combination EXCEPT for PM to FREEDOM/WIND.

 

i.e. PM to Bell = okay.  PM to Rogers = okay. Bell to FREEDOM = okay ... et cetera.

 

PM APN's verified. These are long active PM subscribers with updated OS/patche levels. This is most likely a back end "routing" issue.

/S

Mayor / Maire

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

@s2scotty Hi I don't think PM discriminates against Freedom mobile users lol all I can say for sure is both parties need their data on very odd situation

Mayor / Maire

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

@s2scotty unless someone else here has any ideas I would suggest you contact a moderator click here

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Great Citizen / Super Citoyen

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

Oh, @RossN, it may not be on purpose but after all the source-destiation testing I've done, it is clear that some thing some where is discrimating. 

 

I should mention, in all cases, the PM subscribers' user screen status shows status "delievered Now," so PM's catching server has (apparently) caught the device push of the MMS messages. The problem appears farther downstream than the device-gateway interface. I'm betting gateway-gateway or routing error.

 

/S

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

Freedom had a huge outage yesterday.  I wonder if this could still be affecting them.

Mayor / Maire

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

@s2scotty I think this is a job for the backroom techies if I were you I would ask the mods to put in a work ticket. should be interesting

Great Citizen / Super Citoyen

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

Thanks, @stonechucker but this MMS fail has been ongoing for quite a while. My combination testing predates this outage. /S

Great Citizen / Super Citoyen

Re: MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers


@RossN wrote:

@s2scotty unless someone else here has any ideas I would suggest you contact a moderator click here

 

I already have the ticket up and going as well. /S