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Lost sim card...

Ale1
Great Neighbour / Super Voisin

Hey I lost my phone (with the sim card in it). Getting a new phone. I ordered a new sim card but want to keep the same number. What do I do?

3 REPLIES 3

moalkhatib
Good Citizen / Bon Citoyen

Activate the new sim with same account, just replace sim

gblackma
Mayor / Maire

Sorry to hear that @Ale1 . First go into your self service account and use the lost /stolen feature to deactivate your account. You can also contact the moderators and ask them to place your phone on the blacklist. When you have the new SIM and phone, then take your phone off lost stolen. And do as @ddeep91 suggests.

Also, think about what may be exposed because of the lost phone. Email addresses, bank, credit card information. And change passwords accordingly.

ddeep91
Town Hero / Héro de la Ville

@Ale1 

just login into your account and choose the Change SIM card option, enter the new sim card number and everything else remains the same.

 

Cheers

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