04-03-2019 03:18 PM - edited 01-05-2022 07:05 AM
Hi,
I lost my phone and now need a new SIM on the same line. I never registered for SelfServe. How do I go about getting this done?
Please help. Let me know what info I can provide to facilitate this transaction.
Thanks
Solved! Go to Solution.
04-03-2019 03:25 PM
@atutla wrote:Hi,
I lost my phone and now need a new SIM on the same line. I never registered for SelfServe. How do I go about getting this done?
Please help. Let me know what info I can provide to facilitate this transaction.
Thanks
Someone else has the fame problem recently. You can look at their suggested solutions here.
https://productioncommunity.publicmobile.ca/t5/Self-Serve/Lost-phone-no-account/m-p/348134
04-03-2019 03:22 PM
@atutla wrote:Hi,
I lost my phone and now need a new SIM on the same line. I never registered for SelfServe. How do I go about getting this done?
Please help. Let me know what info I can provide to facilitate this transaction.
Thanks
Your only option will be with the assistance of the moderator team on this one.
To send a private message to a moderator click this link and describe your issue.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-03-2019 03:20 PM
You will need to contact the @CS_Agent with your phone number and they will ask you for some information to confirm your account.
Good luck!