cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Town Hero / Héro de la Ville

Re: Lost Phone

To create a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

SIMON

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Create a support ticket

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
Moderator Hours
Monday to Friday: 8AM- midnight EST
Saturday and Sunday: 8AM- 10PM EST

Good Citizen / Bon Citoyen

Re: Lost Phone

Thanks. 

Deputy Mayor / Adjoint au Maire

Re: Lost Phone

John @john9 

 

Do you have these options on find my device?Screenshot_20190906_221848.jpg

 

If you're 100 percent sure you will NOT able to get your phone back you can do the erase device..

 

What happens is next time phone is turned on all your stuff will be wiped...do note however doing this means you will not be able to track your phone anymore it will be gone for good.

Screenshot_20190906_221916.jpg

 

Good Citizen / Bon Citoyen

Re: Lost Phone

Thanks and noted.