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Good Citizen / Bon Citoyen

Re: Long Distance connection not going through

Simon was not able to assist. 

Highlighted
Model Citizen / Citoyen Modèle

Re: Long Distance connection not going through


@Nats99 wrote:

Simon was not able to assist. 


If it didn't work on the other phone it's definitely a problem with your account. Time to contact the mods!

 

For info on the mods and how to contact them check here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Or you can open a ticket via SIMon the chat bot here: https://www.publicmobile.ca/en/bc/get-help

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Mayor / Maire

Re: Long Distance connection not going through

What issue did you experience with SIMon the bot?  You were not able to open a ticket?

 

You can contact mods via private message at link below.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Good Citizen / Bon Citoyen

Re: Long Distance connection not going through

I had a challenge because I guess I wasn’t asking questions instead I wasmaking statements and SIMon was just making trouble shooting suggestions. 

 

I do need @Moderator_Team help to confirm the issue with my account. I have followed all of the suggestions so far and the issue persists. 

Highlighted
Mayor / Maire

Re: Long Distance connection not going through

You can write them via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

As for SIMon the chat bot can be hard at times to get him to provide you link to open a ticket.

 

Try this:

 

Open SIMon.

Write the word "Human"

Then after SIMon writes a bit.

Click "Account specific question"

SIMon will write a bit more.

Click "No I want a human"

 

SIMon will then give you the link to open a ticket.


@Nats99 wrote:

I had a challenge because I guess I wasn’t asking questions instead I wasmaking statements and SIMon was just making trouble shooting suggestions. 

 

I do need @Moderator_Team help to confirm the issue with my account. I have followed all of the suggestions so far and the issue persists. 


 

Highlighted
Mayor / Maire

Re: Long Distance connection not going through

Dealing with Simon can be a challenge....looks like the mods are catching up on the backlog hopefully they will be in touch soon. Make sure they have all the info....email of account,pin, phone number and issue. Good luck. Use you ref# for follow up msgs.

Good Citizen / Bon Citoyen

Re: Long Distance connection not going through

Thanks

Highlighted
Good Citizen / Bon Citoyen

Re: Long Distance connection not going through

I followed that script, it did not give me the final option of ‘I want Human’ and kept directing me back here, to the community page.  I will send the mod team an email. 

Highlighted
Mayor / Maire

Re: Long Distance connection not going through


@Nats99 wrote:

I followed that script, it did not give me the final option of ‘I want Human’ and kept directing me back here, to the community page.  I will send the mod team an email. 

Good old simple Simon.. try this : go to Simon...type human...ignore him...type...i want to speak to a human...this should get you to filling out a ticket. Write ref# down. Then follow up with the details  quoting ref #.


 

Highlighted
Mayor / Maire

Re: Long Distance connection not going through

Had to repeat those 2 lines a couple of times then typed: ticket...then went contact us...ignore community crap. Ticket went to where you need to go. You will get faster service by submitting ticket. Follow up with details and  ref# if ticket options are too vague.