03-28-2019 05:11 PM - edited 01-05-2022 07:01 AM
I was trying to reset my password and it seems that my account has been disabled.
What are the steps for me to get my account reactivated?
03-28-2019 05:14 PM
@JasonKaze you will need the help from the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is few hours to 2 days. Be patient they will help you! If you need to top-up today you can buy voucher at recharge.com.
03-28-2019 05:13 PM
@JasonKaze Click this message to moderators to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.
Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages. Refer to the following knowledge base link for additional information on contacting the moderator team.