05-24-2020 01:30 PM - edited 01-05-2022 12:01 PM
I recently got a community name change from the moderators and now when im trying to login to my community account i cant. I tried my old community username and my new one. it says username or password is not recognised. Any ideas before i contact a moderator ?
Solved! Go to Solution.
05-24-2020 10:41 PM - edited 05-24-2020 10:47 PM
Lol....as soon as I saw your username I thought are you ghosting @gblackma ? I occasionally cannot sign into my account like this morning coincidentally but I have not changed my username.....i think my problem lies in my tablet or Firefox.
Have you signed in successfully before using the new username? If not it could be a slight spelling mistake somewhere?
Edit: looks like I was sleeping at the wheel....whatever @BearFBI you gave me my laugh of the day!
05-24-2020 05:29 PM
@BearFBI no worries @armondo! I agree they should atleast tell you that you need to reset your password
05-24-2020 05:11 PM - edited 05-24-2020 05:17 PM
And im in ! it feels good to have my account back. Thanks @gpixell ! I had to reset my password 9 times. it wouldn't let me reset it for some reason but now i got it working. I wish i didn't sent that ticket to the moderators. The moderator i was talking to before didn't instruct for me to change my password.
05-24-2020 04:48 PM
@gpixel Yeah I got that email. But when resetting it says unable to reset password. I'll keep on trying.
05-24-2020 04:32 PM - edited 05-24-2020 04:42 PM
@BearFBI . Since you're able to get in now on your phone. What about changing your password? Maybe something a bit easier to remember?
Mine for instance (self serve account) is a combination of lower/uppercase, numbers..and sometimes I have to enter it a few times as I make an error.
Example PublicMobile - pU8L1cMo8iLe easy potential of making a typo lol.
If you did want to try changing your password. On top right click your badge then select "My settings".
From dropdown that says "email" switch it to "password". Then you'll enter current password and new password you want.
Edit - after reading @gpixel post. Maybe a temp pass is made when username is changed. Check your mail like gpixel mentioned.
05-24-2020 04:28 PM
@BearFBI this happened to me when I changed my username too. the mods actually send you a password reset in your email after they've changed you username. just log out and reset your password and use incognito/private mode
05-24-2020 04:08 PM - edited 05-24-2020 04:08 PM
Oh. I forgot i was logged into my community account on my phone. if i were to logout I wouldn't be able to log back in.
05-24-2020 03:06 PM
05-24-2020 02:22 PM - edited 05-24-2020 02:23 PM
05-24-2020 01:55 PM
05-24-2020 01:53 PM
@gwhitema ...Make sure your caps lock buton is off. Having the caps lock is a pet pev of mine when other use the same pc.
05-24-2020 01:51 PM
It looks like im contacting the moderators. ill see you guys back on my main account again when i can login. lol.
05-24-2020 01:40 PM
05-24-2020 01:38 PM
05-24-2020 01:38 PM - edited 05-24-2020 01:40 PM
05-24-2020 01:37 PM
@gwhitema If you mean your self service account. And you forgot your secret question. Then contact the Moderator Team there are 2 ways:
Ask th3m for a temporary password. Welcome to the community. Stay safe.
05-24-2020 01:36 PM - edited 05-24-2020 01:37 PM
@gwhitema hi try clearing your cache rebooting your comp and try chrome with ingognito mode
05-24-2020 01:36 PM
05-24-2020 01:34 PM
@pharaohpeter wrote:@gwhitema Maybe your account become locked after trying to log in unsuccessfully too many times?
@pharaohpeter I don't think that's possible for community accounts. My first login attempt failed. so my second login attempt i tried my new username. It still dosent recognise. My password has never changed so that's not the problem.
05-24-2020 01:32 PM
@gwhitema Maybe your account become locked after trying to log in unsuccessfully too many times?