Koodo Account cancelled but number hasn't ported?

[t0mmy]

I attempted to port my old phone number from Koodo to Public Mobile. Now it seems my Koodo account has been de-activated and I still have the new number Public Mobile gave me.

Is my old number still transferring or has it been lost? (I didn't cancel my Koodo account, I guess it was cancelled automatically).

Messaged mods and contacted support but no response yet (going on 7 days). Any help is appreciated!

[Mary_M]

Hey @t0mmy,

Thank you for reaching out to us !

As long as you did not manually deactivate the Koodo account, your number should be safe 🙂 A mod will get in touch with you in a few!

Respectfully,

Mary