Just changed sim card and cant receive any calls

[zmh1175]

I lost my phone and just bough the new sim card from walmart. I had changed the sim number through my account service. Now I can make the phone call but cant receive any calls. Please help.

[mimmo]

@jemalaliso  it usually best to strat your own thread especailly if a thread is mareked as solve.

do outgoing calls work does your old sim card work?  these are key aspects of incomplete ports.  for hung ports you need to send mods a private message with the needed port information.  see below

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[jemalaliso]

It has been more than 24 hours now I have ported the number to public mobile and still it has not been ported correctly. 

[Acekiller]

there could be a system delay, hope it worked out for u!

[will13am]

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@zmh1175wrote:

Yes I did. before I reboot the phone I even could not make the phone call. now I can make the phone call but cant receive the call.

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Is definitely a good idea to have the moderator team look into the problem if it persists.

[zmh1175]

Yes I did. before I reboot the phone I even could not make the phone call. now I can make the phone call but cant receive the call.

[mimmo · Accepted solution]

first thing i woudl reboot phone. 

does anything else work/not work data sending receiveing texts.

as this is a lost phone (not a port) then porting issues shoudl not be an issue.

If rebooting doenst work then i would contact mods and ask them to look into it.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[simbanala]

hi

did you turn the phone off? and restart it?