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Great Neighbour / Super Voisin

Just activated and paid but it there's no available funds??

So I just switched over to PM and activated my sim all that. But when I sign into my account, the first thing I see is 

  • Available Funds: $0.00
    and
  • Balance: $0.00

When can I use my phone? I'm confused. 

Also just in case this part is important: I transfered my number. Do I have to wait for that?

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Deputy Mayor / Adjoint au Maire

Re: Just activated and paid but it there's no available funds??

Did you pay for your plan when you signed up?

 

Available funds are funds that you have added to your account, but haven't used for a payment yet.  It will always be $0 unless you manually add money.

 

Porting over your number usually takes only a couple hours at most, provided that it worked properly.

 

Does your service work?

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Mayor / Maire

Re: Just activated and paid but it there's no available funds??

Look for your Payment Details - That will show when you paid, and how much.  It will also show the break down of what you pay, plus how the plan is priced, including any discounts applied (after payment of first activation).

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Model Citizen / Citoyen Modèle

Re: Just activated and paid but it there's no available funds??

Also, if you're looking for referral credits, they can take up to 72 hours to show up as well.

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Great Neighbour / Super Voisin

Re: Just activated and paid but it there's no available funds??

So my service works now, but people can't call me. I can call them (on the number I ported), but they can't call back.

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Deputy Mayor / Adjoint au Maire

Re: Just activated and paid but it there's no available funds??

 
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Mayor / Maire

Re: Just activated and paid but it there's no available funds??


@nya wrote:

So my service works now, but people can't call me. I can call them (on the number I ported), but they can't call back.


@nya - it sounds like your number port from your previous provider did not go through correctly.  Your old SIM, is probably still active.  You should be able to continue using it until your number port to Public Mobile is completed.

In order to get the fix the problem, you will need to contact the moderator team and ask them for help.  Be sure to include your account# & PIN - if known in your initail message.  This will help speed up identification.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

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Moderator

Re: Just activated and paid but it there's no available funds??

Hi @nya,

 

We've replied to your private message. Please check your inbox 🙂

 

Thank you,

 

Syed