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Good Citizen / Bon Citoyen

Internet Not Working - Redmi Note 6 Pro

I have Redmi Note 6 Pro and been using it since start of the year. 

I have Public Mobile Plan $30/ 1GB. 

 

Internet was working earlier just fine but since last 2 months, I am facing internet connectivity issues and it does not work almost 80% of the time. 

 

I have checked APN settings, restarted mobile to check if it works and browsed thorugh every possible solution here including data meter settings etc. but to no avail.

 

My plan just started 2 days back and it says 35 MB used out of 1 GB but i havenot used it while browsing. Even when I have a lot of data to use, I am not able to browse.

 

Pls advise what can be done or if there is a backend fix needed pls do that.

 

If there is any other information you guys need, please let me know.

 

Thanks

Pankaj

Town Hero / Héro de la Ville

Re: Internet Not Working - Redmi Note 6 Pro

If you have a second sim slot try putting it in or try using the sim in another phone .  What version of Android are you using ?

Good Citizen / Bon Citoyen

Re: Internet Not Working - Redmi Note 6 Pro

I already tried putting it in the 2nd sim slot but same issue. it is not working or will work for 1 min or so and stop working. 

I have changed APNs, manually input all APN settings as per this forum and tried to use default APN too but does not work.

Model Citizen / Citoyen Modèle

Re: Internet Not Working - Redmi Note 6 Pro

Hi, have you tried forcing the phone into "3G" mode instead of "LTE"? Some say it is faster.

Oracle

Re: Internet Not Working - Redmi Note 6 Pro

@pankajg86, there is nothing much that Public Mobile can do to address potential phone compatibility issues.  If it is a network problem at their end, obviously they can look into that.  I normally don't like making this suggestion.  But it seems like you might be having software issues on your phone, so a factory reset may be necessary. 

Good Citizen / Bon Citoyen

Re: Internet Not Working - Redmi Note 6 Pro

Tried the option to change to 3G too as well as LTE preferred. Same result.

Good Citizen / Bon Citoyen

Re: Internet Not Working - Redmi Note 6 Pro

Looks like Reset has to be done. 

Will udpate if it resolves after that.

Good Citizen / Bon Citoyen

Re: Internet Not Working - Redmi Note 6 Pro

Is the data working when you try the SIM on another device? If it works, then you can rule out backend issues, right? Also correct me if I am wrong - but does this phone support any of the 4G frequencies used by PM? I am looking at GSM Arena and I see that the phone supports just Band 4 LTE of PM. The other LTE bands such as 12, 13, 17 and 29 are not supported.