@Melissanicole wrote:
If i am paying for one service i certainly should not need a back up service. If they expect their response time to be 48 hrs they should send an auto response educating you that it is going to take so and so many hours. It is not difficult to do. Ive worked in a call center. There is no way that responding by message takes longer then the process of answering phone calls in a call center and dealing with peoples needs. I thought the whole point of using the private message was to respond quicker in a modern world
We all absolutely agree but it is what it is...a low-budget, inexpensive cell phone service.
It has been mentioned in the past here that perhaps those that aren't particularly techy or that don't want to be hands-on with their services or most importantly...NEED a reliable service for work, business, children etc...that maybe they should look elsewhere.
For most of us here though, the service works as expected and without issue or complaint.
Frankly...the problems people seem to have is one way another letting the account go unpaid. If one were to be more on top of their hands-on services then this wouldn't happen.
