I've already paid my bill so how come it still says out of service

[valerie]

My brother paid his bill 2 weeks ago and last night it said out of service. How can that be fixed

[Cyber · Accepted solution]

@valerie,

Public Mobile is a prepaid service without call center.

Only PIONEER customers have access to the call center (before January 27, 2015) by dialing *611 from your mobile.

By logging to your self-serve account, if your account status show ACTIVE, try to reboot your phone.

Still not working ? Please send an email to Public Mobile.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "My Account"

  - Choose "Billing and Payments"

  - Choose "I'm not sure if my account is active"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

[Martin]

Hello,

The first thing to do is check your brother's self-serve account. See if service status says active or expired.

Once you've checked, please return here with the results of your inquiry.

Thank you.