@voisin,
I'm sorry to hear that you lost your phone.
I suggest you to temporarily disable your cellular service.
This can be done by logging to your self serve account here, then come back here and click on Phone-lost-or-stolen.
To receive a free SIM card replacement, you must send an email to Public Mobile. Follow these steps : "replacement SIM card"
To get a new smartphone that will work on Public Mobile, you have to purchase a phone unlocked or locked to Telus/Koodo.
I suggest you Telus (online only), Staples, Best buy, Costco, Walmart or other small cellullar stores.
We hope that you will be back ASAP on Public Mobile !
