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I lost my phone and I need a new SIM card, What should I do?

zamirsuz
Great Neighbour / Super Voisin

I lost my phone and I need a new SIM card, What should I do?

5 REPLIES 5

Your welcome. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

zamirsuz
Great Neighbour / Super Voisin

Thanks, really appreciate i

t!!!!!!!!

Just order it from the PM web site here http://publicmobile.ca/en/on/before-you-join


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

zamirsuz
Great Neighbour / Super Voisin

Thanks for the answer, let's say I already have the replacement phone so how can I obtain a new SIM card from Public for my phone

 

Luddite
Oracle
Oracle

First log into your self serve account, suspend your service under the Lost/Stolen Phone tab and turn off auto pay if it is on.

 

Then return to the main web page and follow the links under Order a SIM Card.

 

While you are waiting for the new SIM you can get a new phone; check here to be sure you get one compatible with PM. http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Where-can-I-buy-a-phone-to-use-with-Pu...

 

When you have the new phone and SIM return to your self serve account to activate the new SIM.

 

It's a pain I know. 😞


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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