I have no service

[mhamzeh]

iPhone 8.  I just registered with Public Mobile. I subscribed for a 90 day plan auto renewal.  My iPhone show "No Service".  What do I have to do?

[cjstollery]

I followed the instructions I found here to reset network settings and - TaDa!  Success!   Thank you 😀👍

[srlawren]

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@Nikki3 wrote:

I need help immediately. I have to cell service. Not sure why. I spoke to customer service and they said for a Mode to contact me.

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There is no contact centre.  You signed up for the "phone company without a phone number".  Please see my reply immediately above your message for the procedure for getting help.

[Nikki3]

I need help immediately. I have to cell service. Not sure why. I spoke to customer service and they said for a Mode to contact me.

[srlawren]

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@Celu88 wrote:

Is my phone no active.? I paíd my plan in march and may and I do not have service 

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How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

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[Celu88]

Is my phone no active.? I paíd my plan in march and may and I do not have service 

[Michael77]

@mhamzeh,

Great news! 🙂

[ute1978]

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@mhamzeh wrote:

I got it going. I had to select "reset network settings" in the iPhone settings/configuration menu.

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Glad you got it to work. Now enjoy the awesome network and the savings!

[mhamzeh · Accepted solution]

I got it going. I had to select "reset network settings" in the iPhone settings/configuration menu.

[ute1978]

Have you rebooted your phone?

Have you deleted all profiles in your iPhone? That did the trick for me when I activated.

Have you sent a message to the mods team?

[mhamzeh]

No, I still have no service.  The self service portal says that my account is active.  

[Michael77]

@mhamzeh,

Is your issue resolved!

[ShawnC13]

@mhamzeh, it could take up to a couple of hours to have your plan activated if you are porting in a number.  Do you have an update on this?  Is your phone getting service now?

[Mana]

@mhamzeh did you buy your iPhone new or used?

If you bought it used, is there any chance that it is blacklisted now?

[ute1978]

https://selfserve.publicmobile.ca/

[mhamzeh]

my phone is not locked.

What is the link to the self service portal?

Thank you for replying.

[will13am]

When you go into the self serve portal, is the account showing as active?  If so, by chance is you phone SIM locked?