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I can't call

sohksh
Good Citizen / Bon Citoyen

I can't call, nobody can call me!

when I call, I get this message: the number is not registered on network!

Please let me know what should I do ?

14 REPLIES 14

srlawren
Retired Oracle / Oracle Retraité

Thanks for resolving this so quickly for @sohksh@Mary_M!  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Mary_M
Retraité / Retired
Retraité / Retired

Hey @sohksh

 

 

Glad to hear that! 

 

If there is anything more we can do for you, please let us know!

 

In order for other members to find solutions associated to similar issues, can you please mark your post as resolved?

 

Cheers!

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

sohksh
Good Citizen / Bon Citoyen

Finally it works!!

Thank you @Mary_M !

Thank you @Luddite !

Mary_M
Retraité / Retired
Retraité / Retired

Hey @sohksh,

 

Can you please reboot your device (turn off, remove battery, reinsert, turn back on) and search for the Public Mobile network?

 

Please respond by private message 🙂

 

Thank you!

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

@sohksh A pleasure.

 

Good luck getting service back quickly.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

sohksh
Good Citizen / Bon Citoyen

Thank you @Luddite !

Mary_M
Retraité / Retired
Retraité / Retired

I have sent you a private message @sohksh, you can simply reply to it 🙂

 

Thank you @Luddite !

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

To send her a message put your mouse over her name. You will see a box that says "Send Message". Click that to send her a message.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Hopefully you were not gone too long without paying. Send Mary your phone number by private message and she will look after you.

 

Do you know how to send a private message?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

sohksh
Good Citizen / Bon Citoyen

Thank you Mary!

How can I send a private message to you?

sohksh
Good Citizen / Bon Citoyen

My cell phone is Samsung S4, I had this service from almost 2 years ago, it is not new,

but I was out of Canada for almost 2 months, After comming I can't call with it,

I have paid it and I don't have any Owe!!

Mary_M
Retraité / Retired
Retraité / Retired

Hello @sohksh

 

I apologize for this inconvenience, I understand how frustrating it can be.

 

Can you please send me your phone number by private message? We will take a look at your account and resolve the issue 🙂

 

Looking forward to it,

 

Mary!

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Some additional information would be useful:

 

a) What is the make & model of your phone?

 

b) What plan and add-ons did you choose?

 

c) Did you ever have service, or is this a brand new account?

 

d) When you log into your self serve account does it show "Active" or "Suspended"?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

sohksh
Good Citizen / Bon Citoyen

Why nobody answers me?

please help me!!

Need Help? Let's chat.