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How to reset my password

Ross
Great Neighbour / Super Voisin
I forgot my password and I can't have any access to my account please help.

7 REPLIES 7

Kalla_A
Retraité / Retired
Retraité / Retired

Hello @Ross,

 

I will assist you in resetting your self-serve password. 

 

Please take a look at the private message I sent you for the next steps.

 

 

Cheers 🙂

 

 

Kalla

Hi. if you forgot the answer to your security question, pm a PM Rep or send email to PM for them to reset your log in

Ross
Great Neighbour / Super Voisin
Yes I did , but I don't remember the answer where they said what was your your activities favorite in high school.

Kalla_A
Retraité / Retired
Retraité / Retired

Hello @Ross!

 

Were @makkahn28 and @Luddite's suggestions helpful? Do you now have access to your self-serve account?

 

If not, please let me know and I will be happy to assist you 🙂

 

 

Cheers,

 

 

Kalla

Hi. Yes, @Ludditeis correct. Now if that fails, either send PM an email or use private message to get in touch with a PM Mod Rep, and they can help 

Have you tried clicking "Forgot you password"? PM will send a reset to your account email address.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Ross
Great Neighbour / Super Voisin
 
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