How long until Add-On shows up on my account?

[TP626]

Today, during a fairly lengthy phone call, I was worried about my minutes so I went on-line and purchased another 500 minutes. As far as I can tell, this Add-On has still not shown up on my account after about 5 hours. How long does it normally take for an Add-On take to show up on my PM account? Clearly, in the future, I'll have to plan better and further in advance!

Thanks,

          Tim

[TP626]

GinYVR,

Well, that would appear to be exactly the problem. It certainly wasn't clear to me (as evidenced by my post!) that I wasn't doing both - topping up my account and getting the Add-On. I am now going to actually get the Add-On.

Thank you very much for your nearly-instantaneous response!

Tim

[GinYVR · Accepted solution]

@TP626It should be immediate. You should check your payment history to see if you had just added the amount to your balance or have actually purchased the add on.