Public Mobile does not have stores.
How to request a FREE replacement SIM card by email ?
Click on this link : https://publicmobile.ca/en/on/contact-us
Then, at the bottom right of the page, click on "Email away" button.
- Choose "SIM & Activation"
- Choose "Activation"
- Choose "I activated my phone and SIM card more than 24 hours ago"
- Choose "I did not receive an error message"
Then click on "Email Us" and fill up the form.
Important: Make sure you provide us a full mailing address, an alternate contact number, and the size of the SIM card (Nano/Standard/Micro) needed. Is should look like this:
All SIM card replacement orders will be processed within two business days, but it may take up to 7 business days to receive your new SIM.
If you did not receive your SIM card within the timeframe, please check your mailbox before sending us an email.